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When we decided that our website was in need of an update we interviewed a number of well regarded companies. SNP immediately stood out as a front runner. SNP came to the initial interview and generously shared many ideas and suggestions with us, even without having secured our commitment. Their professional and creative approach remained throughout the entire redesign process. We are completely satisfied with our new website - I will enthusiastically recommend SNP to colleagues seeking IT consultants.
Ellen Tracy, Executive Director
Big Brothers Big Sisters SWCT
Bridgeport, CT
Professional Website Design & Programming
Free Initial Consultation
It's more than a sales call. SNP and its customer need to know that we are mutually a good fit. We take the time to get to know your business and project before we issue an estimate.
When you first contact SNP, you'll probably speak with a sales manager. He or she will determine if your project is one that deserves our consideration. The next step is a consultation with a Project Manager. The Project Manager will follow-up on the initial sales contact with an in-depth interview.
Whether you are starting from scratch, revamping your current website or looking for maintenance support, our Project Manager will take the necessary time to understand your project.
Consultations are not scripted because each prospect is unique. That being said, below you will find a list of typical questions asked during a consultation. Feel free to download this list in PDF or Microsoft Word format to use as a worksheet during your project planning.
The Basics
Is this a new website, or update to an existing website?
For a new website, do you have a domain name registered?
For an update, what is the website address (URL)?
Abstract
Provide a brief description of the website content and objectives. Prioritize your goals, as possible.
Timeframe
Provide an approximate date for when the website should be online. Is there a particular milestone that motivates this date, e.g. trade show, shareholder meeting, etc.?
Your Team
What is the makeup of your project team?
Who are the decision makers for this website project?
Budget
Please indicate If there is a known budget range for the development of the website.
Describe the Audience
A web application typically has a variety of stakeholders, and each may be an audience for site content and functions. Please describe the respective audiences for the website.
Workflow
This question is relevant if the site visitor performs actions on your website. For instance, stepping through a sequence of screens or data entry forms.
To the best of your ability, describe the workflow(s) anticipated for each intended audience (they may overlap). This should be in narrative format, but to the extent that you can, support it with workflow diagrams and references to assets (e.g. documents, forms).
Please denote where transactions occur in the workflow. For instance, an online form submission may trigger a sequence of events, e.g. email confirmation to the user; data written to a database; an instant message sent to a business manager, etc.
Design
Will the site have unique graphic assets (e.g. logo, photos, color scheme) or leverage the assets of an existing website or marketing program?
In either case, will the site design integrate with a marketing plan that involves other media formats and collateral?
If the site will have unique branding, vis-Ã -vis question 6a, do you have a concept of the colors to be used and colors you don't like? Please provide example websites, if possible.
provide a list of websites that you would like, and their specific features that you would like to emulate.
Content
Outline the top level content categories you anticipate for the site, e.g. About Us, Services, etc.
Do you have special features in mind like online credit card transaction processing, BLOG, Social Media integration (e.g. Facebook), newsletter, etc.?
For each content area, indicate:
i. Readiness of copy, i.e. not-composed, draft status, final.
ii. Who is responsible
iii. Approval workflow, as needed
iv. How often updates are anticipated.
v. If the content is pulled from a database, e.g. a list of contacts, products, etc. If so, what is the database format, where does it reside and who is responsible for its upkeep?
Accessibility
Is it preferable that the website meet the needs of the disabled?
Does the site need to accommodate low bandwidth visitors, e.g. those accessing the site with an analog dial-up modem?
Device Requirements
Are there specific requirements for mobile devices?
Are there specific requirements for tablet devices, e.g. iPad?
Security
Please describe security considerations that need to be taken into account, e.g. regulatory compliance requirements, customer privacy, limits on access to certain content and/or application features, etc.
Marketing
How do you plan to market the website?
Is high search engine ranking a priority?
Do you have a firm to handle your marketing?
Hosting
Do you have a hosting service in mind?
Technology
Do you have pre-determined technology preferences for this project? For instance, are open source development technologies allowed; is there a database preference, etc.
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