About the Customer

The client is the world authority in advanced technology for magnetic, vibratory and inspection system applications. The company designs, develops, manufactures and markets magnetic separation, flotation, metal detection and materials feeding, screening, conveying and controlling equipment for process and metalworking industries.

The SNP Cloud Managed Solution

SNP provided Cloud Managed Services for the client in three tiers;

  • Incident Management
  • Advanced Insights &
  • Optimization Management 


Incident Management

Incident Management is service defined by our SLA, and it’s focused on the following Cloud Managed Services components:

  • Alert monitoring, management, and validation. SNP configured a system that keeps track of the defined infrastructure to monitor and alert the client to any abnormal behavior. This service includes defining thresholds and setting up alert rules for abnormal activities. After receiving an alert, SNP validates and categorizes the severity, then manages accordingly.<

  • Prioritization of incidents. SNP prioritizes each incident, so that the best course of action can be taken to remediate each problem as per the potential and actual impact of the incidents.

  • Alert notification based on escalation matrix. SNP determines which parties need to be notified about an issue, and we escalate the alert as per the predetermined escalation matrix.


Advanced Insights

The focus of the Advanced Insights was on:

  • Root Cause Analysis of major and chronic problems. If an incident occurs, SNP determines whether the issue has the potential to repeat and provides advanced insights on the root cause of the issue.

  • Corrective action plans. After identifying the root cause, SNP defines and sets up corrective action plans to remediate the cause.

  • Reporting. The Advanced Insights services include monthly recurring reporting services that provide advanced insights into the current state of the managed workloads. The discovery reports of the Azure environment provide better visibility of what’s running on the customer subscription and if changes have happened over a period. Visibility of change is especially important in a growing infrastructure to understand:

    • Who has access to the customer environments.

    • What levels are the customer service plans.

    • Any changes that have happened to the customer environment in terms of services added or removed.

    • Price points based on the service types.

    • Current utilization of Azure services.

    • Health status of the Azure workloads.


Optimization Management

Optimization Management focuses on not only understanding the current infrastructure but also providing best practices suggestions on achieving better utilization and optimization of Azure services and workloads.

· Optimization recommendation for Azure workloads:

Based on the Advanced Insights reports, SNP will assess the current utilization of the Azure Resources and help determine whether any areas need to be optimized. Azure performance trend resources allow decisions to be made for changes and modifications at service levels and resource levels and SNP provides such recommendations to the customers.

· Timing and impact assessment of changes:

After providing recommendations, SNP will assess the impact of the changes, and prepare and assess the timeline to make those changes.

· Audit of optimized workloads to ensure conformity with best practices:

After the optimization recommendations have been implemented, SNP will make sure that the changed workloads conform with best practices and that they are compliant and highly available.