Voice of Customer Solution (VOC) Agentic Platform

SNP Technologies’ Voice of the Customer (VOC) Analytics Platform is a next-generation, Agentic AI-powered solution that captures, analyzes, and interprets customer feedback across every channel. Built on Azure OpenAI Services, Azure AI Search, and a multi-agent orchestration framework, this platform transforms raw feedback into actionable intelligence that drives smarter decisions, better customer experiences, and measurable business impact.

Key Capabilities:

• AI-Agent Orchestration: Break down complex queries into specialized tasks (retrieval, summarization, sentiment analysis) for accurate, explainable answers.
• Omnichannel Feedback Capture: Seamlessly ingest and analyze transcripts, surveys, and tickets from SharePoint and beyond.
• Real-Time Sentiment & Topic Detection: Automatically classify tone, intent, and key business topics for faster insights.
• Conversational Copilot Access: Deliver insights instantly through a custom chatbot (Teams, apps, or dashboards)
• Scalable & Auditable Analytics: Thousands of evaluations processed with embedded document storage and AI-driven retrieval pipelines